Customer Support Team Lead
Job Description
Posted on:
December 31, 2024
Growe welcomes those who are excited to:
- Oversee daily operations, and provide strategic support, ensuring agent productivity and adherence to schedules;
- Inspire and motivate the support team by providing real-time support and feedback enabling departmental growth;
- Conduct regular team meetings for updates and promote training and development of supervisors and agents;
- Be ready to support complex issues and escalated complaints, handling ticket processes in emergencies;
- Proactively review customer interactions to maintain compliance with quality standards;
- Continuously review and track key performance indicators (KPIs) such as response and resolution times;
- Be creative in a dynamic work environment, by leading or participating in projects to improve & enhance support operations;
- Manage project timelines and deliverables, reporting on project progress and outcomes to senior management.
We need your professional experience:
- At least 2+ years of experience in a leadership role within the customer support industry;
- Proven ability to develop, inspire, and train team members;
- Analytical skills for data-driven strategic planning;
- Experience working with culturally diverse teams;
- Experience in the iGaming industry will be a plus;
- Upper-Intermediate level of English.
We appreciate if you have those personal features:
- Excellent verbal and written communication skills;
- Strong organizational and decision-making abilities;
- Ability to thrive in a fast-paced environment.
We are seeking those who align with our core values:
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
Salary & Benefits
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