Engagement Manager
Job Description
Posted on:
December 2, 2024
The main responsibility of the Engagement Manager is to manage IT infrastructure projects, resulting in exceptional and measurable client satisfaction and project profitability. As a member of our services team, the Engagement Manager works directly with our clients and internal teams to ensure that deliverables fall within the applicable scope, budget, and that the project meets the client’s business objectives as outlined at the onset of the project.
Key Responsibilities
- Ensure that identified business outcomes are met through the successful completion of services engagements
- Identify, coordinate, and manage activities of internal and external teams
- Effectively manage and drive competing requests across simultaneous client engagements
- Manage multiple IT projects in which several technologies, resources, or locations may be involved
- Ensure that service deliverables align with client expectations, and are completed on time and within budget
- Understand and manage scope of work, ensure out of scope work is captured and managed through a change order or events notice
- Hold project team accountable to ensure quality; identify and manage quality issues and escalate as necessary
- Manage project financials to targeted margin results; provide to management accurate forecasting associated with billings
- Ensure the project team adheres to quality and time management processes such as change controls and timecard submissions
- Communicating with executives or the board to keep the project aligned with their goals
- Performing quality control on the project throughout development to maintain the standards expected
- Provide status reports and updates as needed to both internal and external stakeholders
- Understand and secure signoff on the acceptance criteria; oversee the review and timely delivery of project assets
- Attain targeted billable utilization and revenue objectives
- Actively work to remove obstacles to progress and escalates issues as necessary
Skills, Knowledge and Expertise
- Five or more years of relevant project management experience, with direct and transferable skills including experience in a client-facing position managing external projects
- Four-year college degree, or the equivalent combination of education and work experience is required
- Relevant experience in the IT Professional Services arena with strong technical aptitude
Experience with at least one or more of the following:
- Network Implementations
- Cloud Migrations
- Cyber Security
- Active Directory O365 migration
- Physical Datacenter to Virtual – Azure, Google
- Ability and willingness to travel to client sites as required for the successful management of projects
- Demonstrated track record of client satisfaction and on time, on budget deliverables
- Demonstrated ability to address and resolve escalations
- Demonstrated ability to manage competing priorities, tasks and client demands
- Strong knowledge and experience with collaboration tools and MS office suite, and expert user of MS Project. Knowledge of additional software tools appropriate to individual focus
- Excellent presentation and public speaking skills; ability to present complex information clearly and persuasively to varying audiences
- Ability to exhibit appropriate professional behavior with colleagues and clients
- Ability to contribute to a performance-driven, positive work environment
- Excellent business writing and editing skills
- Strong leadership and decision-making capabilities
- Demonstrated ability to work on problems of complex scope
- Demonstrated ability to be a strong client advisor
- Ability to contribute to business development and relationship management activities
Salary & Benefits
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