Full Stack Product Manager

WTA is seeking an exceptional Full Stack Product Manager to drive the end-to-end product development lifecycle of our cutting-edge SaaS solutions. This pivotal role requires a unique blend of technical acumen, strategic vision, and leadership skills to oversee all aspects of product development, from conceptualization to market success and ongoing improvement.
Core Responsibilities

• Create and maintain a comprehensive product strategy and roadmap

• Conduct thorough market research and competitor analysis

• Generate and refine product ideas based on market trends and customer needs

• Utilize analytics tools to track KPIs and inform product decisions

• Manage the entire software development lifecycle

• Lead code review processes and manage technical debt

• Oversee product design and development processes

• Establish and maintain Definition of Done (DoD) criteria

• Oversee versioning strategies and implementation

• Design and implement rollback strategies

• Establish and maintain rigorous QA processes

• Develop and maintain QA test frameworks

• Design and implement test automation strategies

• Manage release cycles and product deployments

• Develop and implement release management strategies

• Collaborate and coordinate with cross-functional teams

• Cultivate relationships with key partners and stakeholders

• Conduct product demonstrations for key clients

• Keep major stakeholders informed throughout the product life cycle

• Oversee resolution of critical customer issues.

• Implement a streamlined product launch strategy.

• Oversee resolution of critical customer issues.

• Implement a streamlined product launch strategy.

• Develop and maintain a comprehensive customer onboarding process.

• Create and update product documentation and user guides.

• Analyze customer feedback and usage data to identify areas for product improvement.

• Collaborate with the customer success team to ensure high customer satisfaction and retention.

• Develop and implement customer training programs for complex product features.

• Establish and monitor key customer success metrics (e.g., adoption rates, customer satisfaction scores, churn rate).

• Conduct regular customer check-ins and product usage reviews with key accounts.

• Work with the support team to identify and address recurring customer issues.

• Implement and manage a customer feedback loop to inform product development priorities.

• Develop strategies to increase product adoption and expand usage within existing customer accounts.

• Collaborate with marketing to create case studies and success stories. Participate in customer-facing events, webinars, and conferences to showcase product value.

• Manage and mitigate escalated customer complaints or concerns.

Technical Proficiencies

• Familiarity with our tech stack: Next.js, Node.js, MongoDB, AWS Lambda

• Working knowledge of API design and microservices architecture

• Experience with agile project management tools (e.g., JIRA)

• Understanding of DevOps practices and CI/CD pipelines

• Strong proficiency in JIRA for project management and Bitbucket for codebase maintenance

• Experience in pipeline management and tracking DORA Metrics, cycle times, and releases

• Familiarity with Jira Compass for cataloging software components

• Extensive experience using Confluence for documentation

• Proficiency in bug reporting using tools like Loom

• Expertise in test case management using AIO Reports

• Familiarity with API documentation tools such as Optic, Swagger UI, and Postman

• Strong understanding of release management methodologies

• Experience with version control systems and branching strategies

• Knowledge of rollback procedures and disaster recovery planning

• Proficiency in code review tools and processes

• Experience with test automation frameworks and tools

• Understanding of technical debt concepts and mitigation strategies

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field; MBA is a plus

• 7+ to 10+ years of experience in product management, with at least 3 years focusing on technical products

• Demonstrated experience in software development methodologies and best practices

• Proven track record of successful product launches and ongoing product improvement

• Excellence in stakeholder management and cross-functional leadership

• Exceptional analytical and problem-solving skills

• Outstanding written and verbal communication abilities

• Experience in implementing and managing Definition of Done (DoD) criteria

• Demonstrated ability to manage technical debt effectively

• Strong background in QA processes and test automation strategies

Key Collaborations and Team Interactions

Executive Leadership

• CEO: Align product strategy with overall company vision

• CTO: Collaborate on technical direction and resource allocation

• CFO: Discuss budgeting and financial implications of product decisions

Design Team

• UX/UI Designers: Collaborate on user experience and interface design

• User Researchers: Interpret user feedback and behavior for product improvements

Engineering Team

• Engineering Manager: Coordinate on development timelines and technical feasibility

• DevOps Lead: Ensure smooth deployment and operational efficiency

• Frontend and Backend Developers: Guide feature development and technical decisions

Quality Assurance Team

• QA Manager: Develop testing strategies and quality standards

• Test Automation Engineers: Implement and maintain automated testing frameworks

Data and Analytics Team

• Data Scientists: Analyze user behavior and product performance metrics

• Business Intelligence Analysts: Generate insights for data-driven decision making

Customer-Facing Teams

• Customer Success Manager: Ensure product meets customer needs and drives retention

• Support Team Lead: Address escalated issues and gather feedback for improvements

Marketing Team

• Sales Director: Provide product knowledge for sales strategies and gather market feedback. 

• Marketing Manager: Align product messaging and positioning

• Content Creators: Develop product documentation and marketing materials

External Stakeholders

• Key Customers: Conduct regular check-ins and gather strategic feedback

• Technology Partners: Manage integrations and collaborative development efforts

• Industry Analysts: Share product roadmap and gather market insights