L3 Technical Support Specialist

We are seeking an L3 Technical Support Engineer to provide Technical-level assistance to our vendors. You will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which include the build-out of new workflows, as well as updates and support/repairs of existing critical, time-sensitive internal and B-2-B data transfers.

• Working remotely to identify software issues.
  
• Utilize tools like PuTTY and WinSCP to access remote systems, retrieve logs for issue identification, and update essential files.
  
• Analyze system discrepancies and missing data by crafting and executing SQL queries to pinpoint root causes of technical problems.
  
• Demonstrate strong problem-solving skills by analyzing system logs to identify and resolve complex technical issues.
  
• Collaborate effectively with development teams using Jira ticketing system to resolve database-related issues and implement permanent fixes.
  
• Maintain system health and performance by initiating cache updates and escalating unresolved issues to appropriate internal teams.
  
• Identify and resolve software issues through the effective use of Linux commands, scripting languages (e.g., Python), and SQL queries.
  
• Prioritize and manage multiple open tickets simultaneously to ensure efficient issue resolution.
  
• Automate repetitive tasks across multiple POS systems using scripting languages to enhance troubleshooting efficiency and reduce manual effort.
  

• BS degree in Information Technology, Computer Science, or a relevant field
  
• Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc…)
  
• Ability to create ad-hoc SQL queries (DB2, MySQL, SQL server...)
  
• Basic Microsoft Office skills.
  
• Experience with Point-of-Sale systems is a plus.
  
• Understanding of environmental variables.
  
• Knowledge of XML.
  
• Scripting in Bash and Shell are desired.
  
• Python experience is a plus
  
• Power Automate and power BI knowledge is a plus
  
• Excellent verbal and written English communication skills.
  The working schedule will be covering 24 hours 7 days a week based on team shifts.
  The hours will be 8AM-4PM or 4PM-1AM or 1AM-10AM or 10AM-7PM 5 days a week from Monday to Sunday
  

Originally posted on Himalayas