Non - Voice Customer Support Agent- Gorgias and Monday.com (ZR_19360_JOB)

This is a remote position. Job Highlights:

• Contract type: Independent Contractor
  
• Schedule: Monday-Friday 9am-1pm Melbourne time(7:00 AM to 11:00 AM PHT)
  

Client Timezone: AEST
Client Overview
Join an inspiring eCommerce company dedicated to empowering women through uplifting products and compassionate service. This brand is committed to creating a supportive community where customers feel understood and valued during their shopping experience.
Job Description
As a Customer Support Specialist, you’ll be the friendly face and voice of the company, providing attentive service to customers via email and live chat channels. With a deep understanding of the brand’s mission, you’ll have the opportunity to brighten someone’s day while efficiently resolving inquiries with emotional intelligence.
Responsibilities

• Respond promptly to incoming customer emails and live chat messages
  
• Provide friendly, empathetic support for product, order, shipping, and general inquiries
  
• Identify situations requiring escalated assistance and route accordingly
  
• Stay up-to-date on product knowledge and policies to deliver accurate information
  
• Discern and handle situations where customers may be attempting fraud or abuse
  
• Answer customer emails through Gorgias
  
• Answer any live chat queries through Gorgias
  
• Complete any administration tasks (Google Sheets/Docs)
  
• Monitor Monday.com, call out tasks requiring completion, and create reports as needed
  

Requirements

• 2-3 years of experience in customer service or support roles
  
• Proficient in the use of Gorgias and Monday.com is a must
  
• Excellent written communication abilities to convey warmth and professionalism
  
• Ability to demonstrate compassion while maintaining appropriate boundaries
  
• Familiarity with customer service platforms and basic technical skills
  
• Comfort managing high-volume inboxes and chat environments
  

BenefitsIndependent Contractor Perks

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job
  

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
ZR_19360_JOB

Originally posted on Himalayas