Northeast Speech & Language Speech

• Handle incoming calls and manage new patient inquiries

• Conduct patient intakes and gather initial information

• Schedule appointments and manage the clinic’s calendar

• Explain clinic policies and procedures to new clients

• Assist with general administrative tasks

• Coordinate with the insurance billing team to ensure smooth patient onboarding

• Excellent English communication skills, both verbal and written

• Experience in customer service or healthcare administration

• Ability to handle high call volumes efficiently

• Proficiency in using EHR systems and other relevant software

• Strong attention to detail and organizational skills

• Ability to work independently in a virtual environment

• Full-time position (8 hours a day, 4 days per week)

• Monday to Friday from 9 AM to 6 PM with 1 hour unpaid lunch break

• Manage approximately 50-60 new patient interactions per week

• Coordinate schedules for multiple clinic locations

Originally posted on Himalayas