Open Source Community Manager

CrowdSec is a cybersecurity product with a human-sized team of experts in their fields. We have worked remotely since day one. Our open source software is used in over 185 countries worldwide by tens of thousands of users, and we intend to bring millions more onboard to help us outnumber cybercriminals altogether.

Our mission is to deter opportunist and organized cybercrime, through an internet-scale, real-time, security network. This network is powered by tens of thousands of users, sharing with one another aggressive IPs they blocked using our open source software. By coupling this local behavior analysis and sharing its findings within our community, we create a crowdsourced Cyber Threat Intelligence solution of unprecedented magnitude, that will counter the vast majority of technical hacks.

We are looking for a communicative person, fluent in English, already experimented with community building/handling.

Our community is growing at an incredible pace with people from 170 countries. We are looking for our community manager to organize, lead, and interact with this global group. The role is both a technical and a marketing one.

You will be CrowdSec's community focal point. That means providing its members with the company's latest news, and software releases, organizing contests, hosting events (off and online), following up on community feedback, questions, and queries, partaking in the roadmap, etc. You will be responsible for communicating on social networks, identifying communications vectors to reach current & future user segments, keep them always more engaged, so they start contributing to the product. You will also be in charge of managing our ambassadors, and contributors and recruiting new ones.

You will interact with the core technical team to help identified communities adopt & use the software. You can feature yourself in simple how-to videos to some tool features and edit simple codes/configurations. You can also write blog posts. You like to interact, entertain, and organize. You can take the physical and virtual stage to spread the word at community events

It's a very complete position, sitting exactly between our dev and marketing teams. This is a great opportunity for you to collaborate with an experienced and passionate team of security professionals, fully dedicated to the project.

Knowledge of open source and/or security ecosystems is a plus, basic Linux skills are relevant too. Fluent (both written and spoken) English with a very clear accent is mandatory, and passion for interaction is compulsory.

At CrowdSec, our priority is to deliver great, robust, and versatile open-source software to offer digital protection to the greatest number. Our community is our greatest strength, and by growing it, we will outnumber hackers. Are you in to tackle the biggest challenge of this decade? Come & apply!

• Grow and lead our community of users, contributors & ambassadors

• Create and manage new community programs (i.e. gamification)

• Moderate, engage, and support users in forums including Discourse, Discord, GitHub, and Reddit

• Enable community driver support

• Coordinate with other departments, such as product and marketing, to support community initiatives

• Create compelling content for the community (videos, tutorials, use cases, interviews)

• Automate SM cross-posting, follow-up, and tracking

• Identify and leverage the best communication channels to reach new users

• Organize meetups, participate and talk at events to build community and boost brand awareness

• Celebrate community successes, send swag, and recognize top contributors

• Identify FOSS project we could bind/interact with

• Identify communities and projects that could benefit from integrating CrowdSec

• Animate the Ambassador program

• Previous work experience as Head of Community for 5 years

• Fluency (both written and spoken) in English, C1 minimum

• French (spoken) is a plus

• Experience in IT or cybersecurity is mandatory

• Great written skills to write articles, tutorials etc.

• Outstanding verbal communications and public speaking skills - must be able to engage with people at conferences and present the tool at conferences in front of big-sized crowds, produce videos, animate roundtables, community events etc.

• Capacity to edit/produce good looking slide decks to support a talk

• Ability to work in an international environment, independently and remotely

• Knowledge of open source is mandatory
• Creative thinker with a vision

• Linux
• GitHub
• Discord
• Discourse

• Social Media (Twitter, Reddit, LinkedIn etc.)

• Webflow (optional - we can train you)

• Rewarding salary

• Stock Options (ESOPs, named BSPCE in french)

• 100% remote job with a few team trips per year for team gathering

• Full remote equipment (laptop, extra monitor, …)

• Permanent employment contracts in most countries

• Learning & Development and coaching sponsorship

• Good chances to be part of an industry-defining adventure

At CrowdSec, we pride ourselves on reflecting our values in all that we do. Our hiring process is not an exception! We promote a culture of trust, feedback, transparency, and equality to foster a work environment of psychological safety. Join our team and develop your potential!