Product Support Specialist

This is a remote position.Spektra Systems is seeking a support specialist for various level providing support for one of its products. This profile is Semi-Technical, includes non-technical management, scheduling, and support along with basic technical support for cloud technologies. This role provides you with extensive opportunities to learn and master Microsoft Azure & other cloud products
Responsibilities:

• Manage support tickets/requests end to end with full accountability and ownership.
  
• Provide email, phone, and chat-based support.
  
• Maintain customer communications and ensure client satisfaction.
  
• Involve right backend technical teams as and when required.
  
• Learn about product (Trainings will be provided) and handle support requests.
  
• Learn Cloud Technologies over the time and provide technical support for product queries.
  
• ​Ensure partner environment health with respect to data (Training will be provided).
  
• Produce reports based on analysis.
  

Requirements

• Excellent written and verbal communication skills.
  
• Ability to work independently with minimal direction, self-starter/selfmotivated and highly eager to learn new technologies.
  
• Intermediate knowledge of SQL is must.
  
• Basic/Intermediate knowledge of Microsoft Excel
  
• Basic knowledge of Azure DevOps
  
• Basic knowledge of Microsoft Azure services.
  
• The ability to plan work and meet deadlines.
  

Originally posted on Himalayas