Service Program Coordinator

EquipmentShare is seeking a Service Program Coordinator to be responsible for developing strong programs in the service organization that can ensure faster and more effective execution of maintenance, inspections and increase equipment availability.

● Create a pipeline of improvement programs for equipment maintenance
● Start prioritizing the creation of a pilot plan for improving the existing inspections with a
few specific OEMs models and improve the quality of the questions, the effectiveness of
the list and the speed of execution. After the pilot expand to the rest of the fleet
● Create KPIs to measure - Execution time, Mean Time to Repair, Mean Time Between

● Create trends and confirm the improvements on the programs
● Utilize existing resources at the branches to engage proactively in the project
● Identify improvement opportunities in our T3 system that impacts the service programs
efficiency
● Identify improvement opportunities in the existing tool lists, and special tools needed to
improve efficiency
● Collaborate with OEMs to support the project
● Create a survey to find potential areas that are seen as challenging
● Create a space for continuous improvements identifying recurrent opportunities and
training needs, customer trends and OEMs trends.
● Refine and implement the methods, procedures, tools and policies to ensure high-quality
inspections are delivered to the stakeholders.

• Competitive salary.

• Medical, Dental and Vision coverage for full-time employees.

• 401(k) and company match.

• Generous paid time off (PTO) plus company paid holidays.

• Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).

• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.

• Seasonal and year round wellness challenges.

• Company sponsored events (annual family gatherings, happy hours and more).

• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.

• Opportunities for career and professional development with conferences, events, seminars and continued education.

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change.

● 4 years Inspecting heavy equipment machines
● The ability to adapt to the fast pace of a growing company and stay continuously
educated on the latest EquipmentShare products and services

● Excellent communication and problem-solving skills
● The ability to build, nurture, and maintain relationships with OEMs and Operations

Education and Experience:

● Strong Maintenance, Technical Hydraulics and Electrics Knowledge
● A strong understanding of all aspects of service, parts, and warranty

● Experience in the field working with rental equipment

EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity
employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation,
protected veteran status, disability, age, or other legally protected status.