Sr. Collections Analyst, Commissions

Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We’re not a cumbersome travel management company, nor an online price aggregator. We’re a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It’s a true win-win. Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2023. We expect 2024 to be our best year yet.

Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun — one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years.

We value our individuality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring diverse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA, and if you like what you see, please read on!

We are looking for an outstanding Senior Collections Analyst, Commissions to join our growing team! This person will possess the ability to work in a fast-paced environment and have strong attention to detail while managing a high volume portfolio for hotel and travel supplier activity. The Senior Collections Analyst, Commissions will prepare hotel/supplier invoices, apply cash receipts, reconcile payment discrepancies, prepare management reporting, and drive process efficiencies to improve commission collection rates.

• Prepare accurate and timely invoices for commissionable rate transactions, leveraging data compilation and reporting tools such as Excel, Looker, Salesforce, and NetSuite.
• Process cash applications for incoming payments on a daily basis in accordance with remittances received.
• Research and resolve payments received without remittance information to ensure timely and correct cash application.
• Communicate directly with hotel/supplier accounts payable teams as necessary to resolve invoice and payment discrepancies.
• Monitor and analyze trends in commission payment activity, proactively communicating results.
• Prepare Commission Aging report and weekly collections reporting to management.
• Investigate and resolve all transaction questions – credits, short payments, unapplied payments.
• Reconcile hotel and supplier accounts and research issues for timely resolution.
• Continuously evaluate current processes and drive improvements to streamline collections and gain efficiencies.
• Foster professional relationships with hotel properties and travel management suppliers.

• 2+ years experience processing commission invoices and cash receipts specifically for hotel and related travel supplier activity, required
• Organized with excellent attention to detail and dedication to accuracy
• Strong professional communication skills, both verbal and written
• Excellent customer service and problem-solving skills
• Proficient in Microsoft Office applications; strong user of Excel (pivot tables, xlookups, etc.)
• Large ERP experience required, NetSuite and SalesForce experience is a major plus

• The base salary for this role is $65,000 - $75,000 annually. Final offer amounts are determined by multiple factors, including prior experience, and expertise.

• This role is eligible for remote work. Hotel Engine is authorized to do business in all 50 states.

Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.

As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

• Competitive compensation
• Stock options for all associates + performance-based stock options 
• Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance 
• 401(k) plan with a match program
• Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
• Paid parental leave and family medical leave
• Hotel discounts through our exclusive platform
• The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.