Supply Chain Planner

• Create and Submit Purchase Orders
  
• Submit Purchase Orders (for 02 stock) for Henny Penny, Franke, and Taylor
  

• Print Tech Replenishments
  
• Print criticals
  
• Print PM Kit Replenishment (reallocate inventory as needed)
  
• Review OTC Orders to determine whether parts should be shipped, ordered, or pulled from field
  
• Print Pick Ticket if in stock
  
• Pull part from field if needed
  
• Order Part as required
  
• Update ETA’s on OTC’s and Service ‘Parts Ordered’ Status
  
• Review all parts not in stock on OTC’s, and update with eta’s (trigger notification that allows CC to update customer)
  
• Review all tickets in Service Parts Ordered Status and update with eta (trigger notification that allows CC to update customer)
  
• Parts Master
  
• Set up Brand new parts in FSM/Nav
  
• Update/Maintain/Supersede Parts information including parts status, bin location, price, cost, associated parts, special notes
  
• Parts Returns
  
• Administrative tasks related to returning incorrect, damaged or unused parts to Supplier for credit
  
• Tracking returns to ensure credits processed
  
• Purchase Order Clean Up
  
• Investigate old/aged Parts PO’s in system to determine cause (backordered, cancelled, integration error, etc), and action appropriate correction
  
• Service ‘Parts Investigation ‘ status
  
• Review all tasks put into ‘parts investigation’ by billing and complete necessary parts transfers/adjustments to correct issue
  
• Tech Support (backup)
  
• Assist Technicians with parts requirements (transferring, shipping, adjusting parts)
  

• Experience in Supply Chain & Inventory Management – 2+ years managing purchase orders, inventory, and parts tracking, ideally with technical or service parts.
  
• Proficiency in ERP Systems – Expertise in FSM, Navision, or similar systems for processing purchase orders, setting up parts, and managing inventory locations.
  
• Order-to-Cash (OTC) Process Knowledge – Ability to review and manage parts orders, update ETAs, and coordinate with customer service for notifications.
  
• Parts Administration & Returns Management – Experience in handling parts returns, ensuring credits, and resolving discrepancies with old purchase orders.
  
• Technical Support for Parts – Capacity to assist technicians with part transfers, shipping, and adjustments as needed.
  
• Strong Communication & Problem-Solving Skills – Ability to collaborate with teams, provide clear updates, and resolve issues related to parts and inventory discrepancies.
  

Originally posted on Himalayas