WordPress Support Specialist

• 4:00 pm – 12:00 am UTC

• Supporting our awesome members and customers

• Responding to customers who report issues with their website(s), plugins or hosting services and handling/debugging issues (promptly)

• Hanging out in the WordPress.org forums – being massively friendly, helpful, and useful

• Helping customers with their WordPress problems by logging into their websites, diagnosing issues and offering solutions.

• Writing clear and helpful responses to customer queries via email, chat and our forum.

• Providing knowledgeable recommendations for solutions to handle customer feature requests.

• Providing our developers and Second Level Support Team with clear and detailed bug reports for escalation.

• Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.

• Assisting with and solving all manner of WordPress questions with style!

• Being an active part of the Incsub team.

• At least 2+ years of experience with WordPress.

• Ability to code using PHP, CSS, MySQL and HTML.

• Good knowledge of the WordPress platform and WordPress hooks & filters

• Ability to diagnose WordPress issues by isolating potential factors and providing resolution

• An understanding of browser console errors and debugging via developer tools

• Attention to detail and aptitude for problem-solving

• Great interpersonal communication skills, being kind, supportive, and all-around friendly

• Being a great team player, keen on working in an expanding, motivated, distributed support team

• Love for impressive response times, typing speed (it matters), and the ability to produce quality work between deadlines

• Fluent in English to communicate effectively.

• Ability to work full-time (40 hours/week)

• Growth-oriented culture.

• Excellent compensation with competitive benefits and rejuvenation time-off.

• Flexible work environment.

• Training, tools and support will be provided to help you to perform your job.

• Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team.

• 28 days of paid leave per annum (up to 35 days).

• Opportunities for paid travel to attend WordCamps and other industry conferences.

• Long service leaves (3 months off paid) after you’ve been with us for 10 years.

• Annual bonus based on company growth targets

• Technology budget that can help you upgrade the tools you use for your job; the longer you serve, the higher the budget.

• General expenses budget yearly that can be used to help you become more productive; the longer you work, the more you get.

Originally posted on Himalayas