Customer Service Representative (ZR_21051_JOB)

This is a remote position.

Role Name: Customer Service Representative

Schedule: Full-time, Monday to Friday 8:30 AM to 5:30 AM 1 hour unpaid lunch break

Client Timezone: PST (Pacific Standard Time)

Client Overview
Join an innovative, patient-focused chiropractic clinic dedicated to helping individuals reclaim their active lifestyles. Our client is committed to identifying and treating the root causes of pain while empowering patients with personalized care strategies to prevent future injury. They are seeking a compassionate and detail-oriented individual to enhance the patient experience and support the clinic’s mission of holistic, results-driven care.
Job Description As a customer service representative for a chiropractic clinic, you will play a vital role in ensuring seamless patient experiences from initial consultation to ongoing support. This position combines patient interaction, administrative management, and customer service to foster a positive, healing environment. If you’re passionate about health and wellness and enjoy helping others achieve their goals, this role offers a unique opportunity to make a lasting impact.
Responsibilities

• Serve as the primary point of contact for new and returning patients, building strong, trust-based relationships
  
• Manage patient scheduling, appointment confirmations, and follow-up communications
  
• Educate patients on treatment plans and provide individualized home care instructions
  
• Coordinate patient intake and assist with documentation to ensure accurate record-keeping
  
• Support the chiropractic team in delivering exceptional care by managing patient flow and clinic logistics
  
• Handle patient inquiries and address concerns with professionalism and empathy
  
• Assist with insurance verification and billing inquiries as needed
  
• Collaborate with the clinical team to identify areas for process improvement and enhance patient satisfaction
  
• Ensure strict HIPAA compliance in all patient interactions and data handling, maintaining the highest standards of patient confidentiality
  

Requirements

• Proven experience in customer service, healthcare administration, or patient coordination
  
• Excellent communication and interpersonal skills, with a warm and empathetic demeanor
  
• Strong organizational and time management abilities
  
• Familiarity with healthcare management software and scheduling systems
  
• Basic understanding of chiropractic care and holistic health practices (preferred)
  
• Thorough understanding of HIPAA regulations and commitment to maintaining certification
  
• Ability to work full-time (40 hours per week) with flexibility for occasional extended hours
  
• Comfortable working in Pacific Standard Time (PST) zone
  
• Passion for supporting patients in their journey toward wellness and recovery
  

Join our team and become an integral part of a forward-thinking chiropractic clinic that prioritizes patient care and holistic healing. This role offers the chance to work in a supportive environment while helping individuals regain their quality of life. If you’re ready to make a positive impact, we’d love to hear from you!

Originally posted on Himalayas