Customer Support & Administrative Coordinator

This is a remote position. Location: Remote
Schedule: Flexible, 20 hours per week
Type: Part-Time
About the Role:
We are seeking a highly organized and detail-oriented Customer Support & Administrative Coordinator to join our team. This role is pivotal in ensuring seamless customer support and administrative operations. The ideal candidate will be a proactive problem-solver with excellent communication skills and a passion for delivering exceptional customer service.
Key Responsibilities:

• Customer Support Management:
  

• Monitor and manage the “Support” inbox, ensuring timely and professional responses to customer inquiries.
  
• Follow up with stores and internal teams to resolve customer issues efficiently.
  
• Organize and file actioned emails for future reference.
  

• Email & Review Management:
  

• Manage the Gmail inbox, including forwarding relevant emails to appropriate teams.
  
• Respond to Google Reviews and forward reviews to stores/managers for follow-up.
  

• Google Business Profile Maintenance:
  

• Update Google Business Profiles with accurate information, including public holiday hours, images, and posts.
  

• Social Media Support:
  

• Assist the Marketing & Content Assistant in managing replies to social media inboxes and comments.
  

• Trade Portal Administration:
  

• Process new Trade Portal account applications, verify ABNs, and grant access to approved accounts.
  

• Event & Administrative Support:
  

• Assist with event logistics, supplier bookings, and budget tracking.
  

Qualifications:

• Proven experience in customer support, administrative coordination, or a similar role.
  
• Strong written and verbal communication skills.
  
• Proficiency in Gmail, Google Business Profile management, and basic administrative tools.
  
• Excellent organizational skills and attention to detail.
  
• Ability to multitask and prioritize tasks effectively.
  
• Experience with social media platforms is a plus.
  

Originally posted on Himalayas