Level 1-2 IT Support Specialist (ZR_20176_JOB)

Schedule: Monday to Friday 9 AM to 6 PM NZD (New Zealand Daylight Time) 1 hour unpaid break | Monday to Friday 5 AM to 2 PM Manila Time

Paid working hours per week: 40 Hours

Join our client's team as an IT Support Specialist, where you’ll combine technical skills with excellent customer service. In this role, you’ll help maintain and optimize IT systems, working with technologies like Microsoft 365, Exchange, and custom applications. You'll play a key role in improving the company's efficiency by providing top-tier support to internal users. If you're passionate about technology, thrive in a fast-paced environment, and enjoy solving problems, this is your opportunity to launch a rewarding IT career!

• Provide stellar Level 1-2 IT support, tackling a wide range of issues from password resets to complex software troubleshooting
  
• Master the art of troubleshooting Microsoft 365, on-premises Outlook, and bespoke internal applications
  
• Become a communication wizard, translating technical jargon into easy-to-understand solutions for users of all technical levels
  
• Play detective by accurately capturing and documenting user problems, ensuring no detail is overlooked
  
• Embrace the role of change agent by assisting with exciting projects like mailbox migrations and system updates
  
• Become a ManageEngine service desk platform guru, managing tickets with efficiency and precision
  
• Collaborate with higher-level support teams, contributing to the resolution of complex issues and expanding your knowledge base
  
• Champion security best practices, ensuring all support activities adhere to the company’s robust security protocols
  
• Continuously expand your skillset by learning and supporting new, custom applications as they are developed and deployed
  

• Proven track record of providing exceptional IT support, with a focus on Microsoft 365 and Exchange environments
  
• Sherlock Holmes-level troubleshooting skills for on-premises Outlook issues
  
• A way with words: Excellent communication skills that can turn technical jargon into plain English
  
• Adaptability superpower: Ability to quickly learn and support new, custom applications
  
• Service desk savvy, preferably with ManageEngine experience
  
• Basic understanding of VPN and remote access technologies to support our secure environment
  
• A customer-first mindset with a passion for delivering high-quality, personalized support
  
• Ability to thrive in a dynamic, fast-paced environment where every day brings new challenges
  
• Keen interest in staying up-to-date with the latest IT trends and technologies
  
• Bonus points for experience with change management and migration tasks
  

• Permanent Work from home
  
• Immediate Hiring
  
• Steady Freelance Job
  

Originally posted on Himalayas