Senior CRM Manager

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 2,500 clients across the fintech, crypto, transportation, trading and gaming industries including Bitpanda, Wirex, Avis, Bybit, Huobi, Kaizen Gaming, and TransferGo.

We are eager to welcome a dynamic and experienced Global Senior CRM Manager to lead our customer relationship efforts on a global scale.
What you will be doing:

• Collaborating closely with the marketing, sales, and product teams to ensure CRM strategies align with business goals.
• Developing and executing comprehensive CRM strategies to enhance customer engagement, loyalty, and retention globally.
• Analysing customer data and feedback to tailor CRM initiatives and personalize customer communication.
• Leveraging state-of-the-art CRM technologies and data analytics tools to drive insights and optimize campaigns.
• Leading and mentoring a global CRM team, fostering a culture of creativity, innovation, and excellence.
• Monitoring CRM trends and competitor strategies to ensure Sumsub remains a leader in customer management.
• Managing key stakeholder relationships within the company to advocate for customer-centric strategies.

About you:

• Proven track record of success as a CRM Manager, preferably with global or multi-market experience.
• In-depth knowledge of CRM software, data analysis tools, and customer engagement platforms.
• A strong leader with exceptional analytical, strategic, and interpersonal skills.
• Passionate about utilizing technology to improve customer experiences and business outcomes.
• Excellent command of English, with additional languages considered a bonus.
• Degree in Marketing, Business Administration, or related fields is preferred.

What We Offer:

• Competitive compensation in compliance with your professional expertise.
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• Remote first company – work from anywhere in the world.
• Paid vacation and sick leave.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.